Troubleshooting

Order fulfillment requests are not going to the desired location:

• Check the location has shipping rates defined for the order's destination.
• Check that another location hasn't been given shipping order routing priority.
• Check the location has product inventory allocated for all products being ordered.

More detail about setting up your location fulfillments in Shopify.

Automatic shipping notifications are not being sent to the customer:

This is usually caused by the transport company name used in the 3PL partner's system not being an exact match against any of the Shopify supported tracking companies. Changing the company name in the 3PL partner's system to match the name used by Shopify should resolve the issue.

I need to manually update an order fulfillment request:

Shopify provides instructions for manually cancelling, reverting and fulfilling order fulfillment requests.